Your Questions About Terms, Data and Account Rights
When you close your account, your personal data is retained according to legal requirements in your region. Transaction records and verification data are kept for the mandatory period, then securely deleted. You can request a data export before closure via our support team.
Yes. Submit a data access request through our support email with your account ID. We'll verify your identity and send you a downloadable file containing your personal information, account history and transaction records within the timeframe stated in your terms.
We match your deposit and withdrawal requests against the name and ID you provided during account creation. For DANA, OVO, GoPay and QRIS transactions, the payment method holder name must match your account. If details don't align, we flag the transaction and contact you to clarify before processing.
You can request account closure at any time via support. Any balance remaining in your account is returned to the original deposit method within the withdrawal timeline. If closure is requested due to a dispute, our team investigates before processing the refund to ensure all parties are clear on the outcome.
We retain transaction records, game logs and verification data for the period required by law where you reside. This typically includes the duration of your account plus several years after closure for compliance purposes. You can request clarification on your specific retention period from our support team.
Contact our live chat or email support immediately with details of the suspicious activity. We will freeze your account pending investigation, review the transaction logs and help you regain secure access. Change your password once the account is cleared and enable two-factor authentication if available.
Account eligibility depends on local law. We operate where permitted by regulation in your jurisdiction. When you begin account creation, our system checks your region. If access is not available in your area, you'll see a message explaining the restriction. Contact support if you believe this is an error.
