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Our Terms & Conditions Keep Your Account Safe

Your aviatrix account comes with clear rules about deposits, withdrawals, account access and dispute handling.

Account security & verificationPayment & withdrawal rulesDispute resolution process
aviatrix Our Terms & Conditions Keep Your Account Safe
GET HELP WITH TERMS

Contact Us About Your Account Rights

Team online

Live Support

Open a chat in your lobby 24/7. Our team answers questions about your account terms, dispute processes and what you can and cannot do within your account.

Email Support

Send formal requests to our support address. We reply within 24 hours for account disputes, withdrawal issues or clarifications on your account rights.

Account Settings

Review your deposit history, withdrawal requests and account status in your profile. You can download a copy of your transaction record directly from the account menu.

YOUR DATA & ACCOUNT SECURITY

How We Protect Your Information

Data Encryption

All your personal data, payment details and account activity are encrypted end-to-end. We do not store raw card numbers or full banking credentials on our servers.

Deposit & Withdrawal Logs

Every transaction — DANA, OVO, GoPay and QRIS deposits, plus withdrawals — is recorded with a timestamp and reference ID. You can view the full history in your account.

Account Verification

We verify your identity and payment source when you open your account and before your first withdrawal. This protects both you and the integrity of the platform.

Fraud Detection

Our systems monitor unusual account activity, rapid withdrawals and mismatched payment sources. If we spot a risk, we'll contact you before processing any payout.

Data Retention

We keep your account records for as long as your account is active, plus seven years after closure for dispute resolution and regulatory compliance.

Contact for Changes

You can request corrections to your personal data, ask what data we hold, or request deletion where permitted by law. Email our support team to start the process.

Frequently Asked About Our Terms

No. Your account is personal and non-transferable. Only you may log in and use it. We will close any account used by more than one person or transferred to another player.

You can request account closure in your settings. We process the request within 24 hours and return any remaining balance to your original payment method. Your account history stays on file for dispute resolution.

Yes. We only send withdrawals back to the payment method you used for your deposit. This protects both you and prevents fraud. If you used OVO, your payout goes to OVO.

If you dispute a transaction, contact support with your account reference and transaction ID. We investigate within 7 days and reply with our findings. Formal disputes are escalated to our compliance team.

We may update these terms with notice. Material changes are sent to your registered email. Your continued play after the notice date means you accept the new terms. You can close your account if you disagree.

Report errors in transaction amounts, missing deposits or duplicate charges immediately to support via chat or email. We review your account activity and correct confirmed errors within 5 business days.

Accounts inactive for 12 months may be subject to an inactivity review. We'll email you before taking action. Your balance remains yours; you can reactivate your account and withdraw at any time.