Privacy Questions Answered
We collect your full name, email, phone number, date of birth and address for account verification. Payment details (linked DANA, OVO, GoPay or QRIS wallets) are held by payment processors, not by us directly. We also log your device type, IP address and login times for security.
Account data is retained for 36 months post-closure to support compliance audits, fraud prevention and chargeback resolution. After this period, personal information is securely deleted. Players in Makassar, Denpasar and across Indonesia have the same retention policy.
Yes. Go to your account privacy centre and select 'Download My Data'. You'll receive a complete file including profile details, transaction history, game logs and login records within five business days. No fee applies.
We use cookies for login persistence, language preference, and fraud detection. Essential cookies cannot be disabled without logging out. Non-essential analytics cookies can be turned off in your browser settings or via our cookie preference panel. Your play history and account access continue normally.
Only your account and our compliance team can view your full transaction history. Payment processors (DANA, OVO, GoPay, QRIS) see only the transactions routed through their networks. We never share withdrawal or deposit details with external marketing firms or data brokers.
Deletion requests are processed within 30 days where local law permits. We retain transaction records required by regulation and fraud prevention for 36 months, but personal identifiers like your name and phone are removed from active systems immediately upon approval.
Your data is processed according to local Indonesian regulation and our international privacy standards. Access, correction and deletion rights depend on local law. Contact our privacy team via live chat or email to confirm your rights and submit requests.
